GDPR Policy
Effective 25 September 2021. Last updated 25 September 2026.
1. Introduction
Soft Landing Ltd. (“Soft Landing”, “we”, “us” or “our”) is committed to protecting the privacy and personal information of our clients, prospective clients, website visitors, service providers and other individuals with whom we interact.
Soft Landing provides relocation and concierge services to individuals, families, companies, digital nomads and other persons relocating to or settling in Bermuda.
This GDPR & Data Protection Policy explains how we collect, use, disclose, store and protect personal data and the rights available to individuals under applicable data protection laws.
Soft Landing is based in Bermuda and primarily operates under the Personal Information Protection Act 2016 (“PIPA”) and other applicable Bermuda laws. Where the European Union General Data Protection Regulation (“GDPR”) applies to our processing of personal data, we will comply with the applicable requirements of the GDPR.
2. Who We Are
Soft Landing Ltd.
Bermuda
Website: https://www.softlanding.bm
Email: info@softlanding.bm
Telephone: +1 441 535 2769
Privacy Officer: [NAME / ROLE]
Email: [PRIVACY EMAIL]
3. Scope
This Policy applies to personal data collected through our website, consultation and enquiry forms, service engagements, communications, relocation services, social media and other permitted sources.
4. Personal Data We May Collect
Depending on the services requested, we may collect identification and contact information; relocation information; family or dependent information where necessary; immigration, visa and work-permit information where relevant; payment and transaction information; and website and technical information.
5. How We Collect Personal Data
We may collect information directly from you, from a person acting on your behalf, from an employer or other organisation engaging us, from service providers involved in requested services, from publicly available sources, through our website and through communications with you.
6. Why We Use Personal Data
We may use personal data to provide relocation and concierge services; respond to enquiries; arrange consultations; identify accommodation and housing options; coordinate transportation and settling-in services; assist with immigration-related matters; connect clients with service providers; administer contracts, invoices and payments; improve services; maintain security; comply with law; establish or defend legal claims; and conduct other purposes disclosed at collection.
7. GDPR Legal Bases
Where GDPR applies, processing may be based on performance of a contract, consent, legitimate interests, or compliance with a legal obligation, as applicable.
8. Sensitive Personal Data
We only collect or process sensitive or special-category personal data where necessary and permitted by applicable law, including where an appropriate legal basis or exception applies.
9. Sharing Personal Data
We may share personal information with property owners and real estate professionals, accommodation providers, transportation providers, moving and storage companies, banks and financial service providers, immigration and professional advisers, technology and hosting providers, payment processors, contractors, and government or regulatory authorities where legally required.
We do not sell personal information as a business practice.
10. International Transfers
Personal data may be transferred to or accessed from countries outside the country in which you reside. Where GDPR applies, we will implement appropriate safeguards for international transfers as required by applicable law.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements and protect legitimate business interests.
12. Security
Soft Landing takes reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
13. Your GDPR Rights
Where GDPR applies, you may have rights to access, correction, deletion, restriction, objection, data portability and withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with an appropriate supervisory authority.
14. Exercising Your Rights
Requests should be sent to the Privacy Officer at [PRIVACY EMAIL]. We may need to verify your identity before responding.
15. Complaints
We encourage you to contact us first so that we can attempt to resolve your concern. Where GDPR applies, you may also complain to the relevant supervisory authority.
16. Children
Our services are primarily intended for adults and persons making or supporting relocation decisions. Where information about children or dependants is necessary to provide relocation services, it should generally be provided by or with the involvement of a parent, guardian or authorised adult.
17. Changes to This Policy
We may update this Policy from time to time. The latest version will be published on our website with the effective date shown above.
18. Contact
Soft Landing Ltd., Bermuda
Email: info@softlanding.bm
Telephone: +1 441 535 2769
Website: https://www.softlanding.bm