Terms
Effective 25 September 2021. Last updated 25 September 2026.
1. About These Terms
These Terms & Conditions (“Terms”) govern your use of the Soft Landing website and your purchase or use of services provided by Soft Landing Ltd. (“Soft Landing”, “we”, “us” or “our”). By using our website, requesting our services, booking a consultation or entering into an agreement with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
2. Our Services
Soft Landing provides relocation and concierge services designed to assist individuals, families, companies and others relocating to or settling in Bermuda. Services may include relocation consulting, home-finding and accommodation assistance, settling-in support, transportation coordination, utility and telecommunications assistance, moving and storage coordination, introductions to local service providers, immigration, visa and work-permit advisory services, local information and concierge assistance, and other services agreed with the client. The specific services provided will depend on the package, proposal or agreement with Soft Landing.
3. Third-Party Providers
Soft Landing may introduce or coordinate independent third-party providers, including landlords, real estate professionals, hotels, transportation companies, movers, storage companies, utilities, telecommunications providers, banks, immigration professionals and other service providers. Unless expressly stated otherwise in writing, these providers are independent of Soft Landing and are responsible for their own services. Third-party services may be governed by separate terms and agreements.
4. Information and Recommendations
Information provided by Soft Landing is intended to assist with relocation. Unless expressly agreed otherwise, information about properties, service providers, government processes, immigration requirements, transportation, accommodation or other matters should not be treated as legal, immigration, tax, financial, medical or other professional advice.
5. Immigration and Work-Permit Services
Where Soft Landing provides general guidance or coordination regarding visas, work permits or immigration matters, such assistance does not constitute legal advice unless expressly agreed and provided by an appropriately qualified professional. Final decisions regarding immigration status, visas, work permits and related matters are made by the relevant governmental authorities. Soft Landing does not guarantee approval of any application.
6. Property and Accommodation Services
Where Soft Landing assists in identifying properties or accommodation, availability, pricing and terms may change without notice. Property information may originate from third parties. Soft Landing does not guarantee that a property will remain available or that a property or accommodation will meet a client's requirements. Any lease, tenancy, purchase or other property agreement is subject to its own terms.
7. Quotes and Fees
Prices and fees will be stated in the applicable quotation, proposal or service agreement. Quotations may change if the scope of services changes. Third-party charges, taxes, government fees or other external costs may be separate from Soft Landing fees. Services outside the agreed scope may incur additional fees.
8. Payment
Payment terms will be communicated before or when services are confirmed. You agree to pay all agreed fees by the applicable due date. If payment is not received when due, Soft Landing may suspend or delay services until payment is received.
9. Cancellations and Refunds
Cancellation and refund terms may vary depending on the service purchased and will be communicated in the applicable proposal, quotation or service agreement. Third-party cancellation and refund policies may apply to services booked through or with third-party providers.
10. Client Responsibilities
You agree to provide accurate and complete information, promptly notify Soft Landing of material changes, provide documents reasonably necessary to perform requested services, respond to reasonable requests for information, comply with applicable laws, and comply with agreements entered into with third-party providers. Soft Landing is not responsible for delays caused by inaccurate, incomplete or late information supplied by you.
11. Website Use
You may use the website only for lawful purposes. You must not use the website for fraudulent or unlawful purposes, attempt unauthorised access, interfere with website security or operation, introduce malicious code, reproduce substantial portions without permission, or otherwise infringe Soft Landing's rights.
12. Intellectual Property
Unless otherwise indicated, content on the Soft Landing website, including text, graphics, logos, photographs, branding and other materials, is owned by or licensed to Soft Landing. You may view website content for personal, non-commercial purposes. Reproduction, distribution, modification, publication or commercial exploitation requires prior written permission unless otherwise permitted by law.
13. Website Availability and Accuracy
Soft Landing seeks to keep its website available and information accurate, but does not guarantee that the website will always be available, complete, current, error-free or free from harmful components. We may modify, suspend or discontinue portions of the website at any time.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Soft Landing will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. Where liability may legally be limited, the applicable limitation may be stated in the relevant service agreement.
15. Force Majeure
Soft Landing will not be responsible for delay or failure to perform services caused by circumstances beyond our reasonable control, including natural disasters, hurricanes, severe weather, government actions, changes in law, transportation disruption, telecommunications failures, strikes, pandemics, civil emergencies or failures of third-party providers.
16. Privacy
Our collection and use of personal information is governed by our Privacy Policy and, where applicable, our GDPR & Data Protection Policy. By using our services, you acknowledge that Soft Landing may process personal information as described in those policies.
17. Third-Party Websites
Our website may contain links to third-party websites. These links are provided for convenience and do not constitute an endorsement or guarantee. Soft Landing is not responsible for third-party websites or their content, security or privacy practices.
18. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on our website and will take effect from the stated effective date, subject to applicable law and any contractual rights you may have.
19. Governing Law
These Terms are governed by the laws of Bermuda, unless otherwise required by applicable law or expressly agreed in a written service agreement. Any dispute arising from these Terms or our services will be subject to the jurisdiction of the courts of Bermuda, subject to mandatory rights or remedies available under applicable law.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
21. Entire Agreement
Where you enter into a separate written agreement, proposal or service agreement with Soft Landing, that agreement will govern the specific services and fees described in it. These Terms apply to your use of the website and, where applicable, supplement the terms of your service agreement.
22. Contact Us
Soft Landing Ltd.BermudaEmail: info@softlanding.bmTelephone: +1 441 535 2769Website: https://www.softlanding.bm